FAQ (Frequently Asked Questions)

Yes, you have to send us an email to info@leonetravel.com with your request.

Our website is completely secure, and protect your data with the strong SSL encrypted data.
You can pay the tours using Credit Card or your Paypal account.
You are also covered with the PayPal Purchase Protection.

We do offer reduced rates for children on most of our tours, although the amount varies from tour to tour. When you are making a booking please note that the rate per child is displayed under the adult rate.

Yes, it is necessary.

Do I need to call in order to confirm my reservation?
If you have booked online through our website www.leoneretail.com and have received our confirmation via e-mail, this will be enough, there is no need to ring and confirm. You should just make sure you are at the meeting point on time (usually 20 minutes before the tour departure). Both meeting points and times are clearly specified on the vouchers.

Yes, it is.

We don’t have a minimum number of participants. However, whether the number of participants is not higher than 8 people there could be a driving guide instead of a tour leader; anyway, the tour development will be unchanged.

Any service reserved through our website www.leonetravel.com can be canceled without any charge at least 48 hours before the service starts. If your reservation is not cancelled 48 hours in advance, your card will be fully charged. If you pay with Paypal, the whole amount will be charged at the moment of the reservation – if you decide to cancel your booking at least 48 hours before the actual date of the service, you will be totally refunded.

Is there a dress code for entering the churches featured in the tours?
It necessary to cover your shoulders and knees when entering churches.

We do cater to wheelchair users only on our private tours. If you are interested in booking a private tour and will be using a wheelchair, please contact our Customer Care team by phone or email.